Privacy Policy (GDPR)



This policy applies to B&G Windows.


This document demonstrates our commitment to protecting the privacy and security of your personal information. It contains information regarding how we collect and use personal data or personal information about you in accordance with the General Data Protection Regulation (GDPR) and all other data protection legislation currently in force.


  • Glossary of Terms
  • What information do we collect about you and how?
  • Employees Personal Information
  • How will we use the information about you and why?
  • Data Security
  • How long will we hold your data for?
  • Access to your information, correction, portability and deletion
  • Complaints
  • Changes to our Privacy Policy
  • How to contact us


Glossary of Terms


What is personal data?


Personal data relates to any information about a natural person that makes you identifiable which may include (but is not limited to):


  • Names and contact information i.e. emails and telephone numbers
  • National Insurance Numbers
  • Employment history
  • Employee numbers
  • Credit History
  • Personal tax
  • Payroll and accounting data


What is sensitive personal data?


Sensitive personal data refers to the above but includes genetic data and biometric data.  For example:


  • Medical conditions
  • Religious or philosophical beliefs and political opinions
  • Racial or ethnic origin
  • Convictions
  • Biometric data (eg photo in an electronic passport)


What is a Data Controller?


For general data protection regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.


The data controller is B&G Windows 2 Birchway Hatfield Herts AL10 0PD.


What is a Data Processor?


A “data processor” is a person or organisation which processes personal data for the controller.


What is Data Processing?


Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.


What do we mean by Business to Business?


PLC, LTD, LLP incorporated partnerships, trusts and foundations, local authorities and government institutions.


What do we mean by Business to Consumer?


Private clients, sole traders, unincorporated partnerships, trusts and foundations.


What information do we collect about you and how?


B&G Windows, as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR).


We collect your personal data when you book a free no-obligation quotation. This data is not passed on to any third party and is only used for the purposes of providing information as requested by the user. If you decide to go-ahead with us as your installer we are obliged by Building Regulations to share your data with certain third parties, including FENSA and GGFi. This is for the purposes of fulfilling the requirements of the Competent Person Scheme for self-certification under the current Building Regulations. Personal data includes your name, address, telephone number and email address. This data is used to provide essential documentation for your insurance backed guarantee, deposit protection, and your FENSA certification and will be retained on file for the lifetime of the guarantee.


You agree that we are entitled to obtain, use and process the information you provide to us to enable us to discharge the Services (as defined in our Letter of Engagement and supporting Schedules) and for other related purposes including;


  • Updating and enhancing client records
  • Analysis for management purposes
  • Carrying out credit checks in relation to you
  • Statutory returns
  • Legal and regulatory compliance
  • Crime prevention.


How will we use the information about you and why?


At B&G Windows we take your privacy seriously and will only use your personal information to provide the Services you have requested from us, detailed in your Letter of Engagement and supporting Schedules and as we have identified above.  We will only use this information subject to your instructions, data protection law and our duty of confidentiality.


For Business to Business Clients and Contacts our lawful reason for processing your personal information will be “legitimate interests”.  Under “legitimate interests” we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.


For Business to Consumer Clients and Contacts our lawful reason for processing your personal information will be “A contract with the individual” e.g. to supply goods and services you have requested, or to fulfil obligations under an employment contract.  This also includes steps taken at your request before entering into a contract.


We may receive personal data from you for the purposes of our money laundering checks, such as a copy of your passport.  This data will only be processed for the purposes of preventing money laundering and terrorist financing, or as otherwise permitted by law or with your express consent.


Our work for you may require us to pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing the Services to you on our behalf.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the Services and we have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.


We will not share your information for marketing purposes with companies so that they may offer you their products and services.


Data Security


As part of our commitment to protecting the security of any data we process, we have put the following measures. All personal information is kept in a locked filing cabinet and any electronic data is password protected on both local hard drive and network hard drive.  Any data that is shared with third parties is restricted to those who have a business need, in accordance with our guidance and in accordance with the duty of confidentiality.


How long will we hold your data for?


We will hold your data for 7 years in line with our regulatory requirements.


Access to your information, correction, portability and deletion


What is a Subject Access Request?


This is your right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, please email or write to us at the following address: The Partners B&G Windows 2 Birchway Hatfield Herts AL10 0PD; We will respond to your request within one month of receipt of the request.


We want to make sure your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate by emailing or writing to the above address.


Objections to processing of personal data


It is your right to lodge an objection to the processing of your personal data if you feel the “grounds relating to your particular situation” apply.  The only reasons we will be able to deny your request are if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.


Data Portability


It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:


  • (a)    The processing is based on consent or on a contract, and
  • (b)    The processing is carried out by automated means.


Your Right to be Forgotten


Should you wish for us to completely delete all personal data that we hold about you, please request by:


  • Email:  or
  • In writing to: The Partners B&G Windows 2 Birchway Hatfield Herts AL10 0PD.




If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority.   The supervisory authority in the UK for data protection matters is the Information Commissioner Office (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO.


Changes to our Privacy Policy


We keep our privacy policy under regular review and we will send you any updates by email or by post.  This privacy policy was last updated on 24 May 2018 and the Version number is 1.1 in line with the new GDPR guidelines.


How to contact us


Please contact us if you have any questions about our privacy policy or information we hold about you:


  • By email:
  • Or write to us at: The Partners B&G Windows 2 Birchway Hatfield Herts AL10 0PD.
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